Terms of Service

1. Agreement to Terms

1.1 Company Information

These Terms of Service ("Terms") are a legal agreement between you ("Customer", "you") and FireFly Tech Oy ("Company", "we", "us"), a limited liability company with its principal place of business at Sienimäenkatu 7 C 24, 55510 Imatra, Finland.

1.2 Acceptance

By accessing or using OneTwoAgent ("Service"), you agree to be bound by these Terms. If you do not agree, do not use the Service.

1.3 Eligibility

You must be at least 18 years old and have the authority to bind any entity on whose behalf you use the Service.

2. Description of Service

OneTwoAgent is an AI-powered customer service chatbot platform that allows businesses to:

• Create and deploy AI chatbots on websites and messaging platforms
• Automate customer support and lead capture
• Integrate with calendars for appointment booking
• Analyze customer conversations

3. Account Registration

3.1 Account Creation

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials.

3.2 Account Responsibility

You are responsible for all activity under your account. Notify us immediately of any unauthorized access at support@onetwoagent.com.

4. Subscription and Payment

4.1 Plans and Pricing

• We offer subscription plans as displayed on our pricing page
• Prices are in USD and exclude applicable taxes
• We reserve the right to change pricing with 30 days notice

4.2 Billing

• Subscriptions are billed monthly in advance
• Payment is processed by our third-party payment provider
• You authorize us to charge your payment method on a recurring basis

4.3 Free Trial

• New accounts receive a 7-day free trial
• No credit card is required for the trial
• At trial end, you must subscribe to continue using the Service

4.4 Refunds

We do not provide refunds for partial months or unused features. If you believe you were charged in error, contact us within 14 days at billing@onetwoagent.com.

5. Acceptable Use

5.1 You Agree NOT to:

• Use the Service for any illegal purpose
• Transmit harmful, offensive, or inappropriate content
• Impersonate others or provide false information
• Interfere with or disrupt the Service
• Attempt to gain unauthorized access to our systems
• Use the Service to send spam or unsolicited messages
• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others

5.2 Content Restrictions

Your chatbot and knowledge base must not contain:

• Illegal content
• Hate speech or discrimination
• Sexually explicit material
• Content promoting violence or harm
• Misleading or fraudulent information

5.3 Enforcement

We may suspend or terminate accounts that violate these terms without notice or refund.

6. Your Data and Content

6.1 Ownership

You retain ownership of all content you upload to the Service, including knowledge base content, business information, and branding.

6.2 License to Us

You grant us a limited license to use your content solely to provide and improve the Service, including training AI models specific to your business.

6.3 Customer Data

Conversations between your customers and the chatbot are your data. You are responsible for:

• Informing your customers about the use of AI chatbot
• Complying with applicable privacy laws (GDPR, etc.)
• Obtaining necessary consents for data collection

7. AI and Third-Party Services

7.1 AI Limitations

• AI responses are generated automatically and may occasionally be inaccurate
• You should review and refine your knowledge base for best results
• We are not responsible for actions taken based on AI responses

7.2 Third-Party Integrations

• The Service integrates with third-party services (OpenAI, Google, Meta, etc.)
• Your use of these integrations is subject to their respective terms
• We are not responsible for third-party service availability or changes

8. Disclaimer of Warranties

9. Limitation of Liability

10. Term and Termination

10.1 Termination by You

You may cancel your subscription at any time through your account settings. Your access continues until the end of the current billing period.

10.2 Termination by Us

We may suspend or terminate your account for violation of these Terms, non-payment, or if required by law.

10.3 Effect of Termination

• Your access to the Service will cease
• Your data will be deleted within 30 days
• You may request a data export before termination
• Outstanding fees remain payable

11. General Provisions

11.1 Governing Law

These Terms are governed by the laws of Finland. For EU consumers, mandatory consumer protection laws of your country of residence may apply.

11.2 Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email. Continued use after changes constitutes acceptance.

12. Contact Information